Support Services

Orientation Program

Lennox College is committed to ensuring that all students receive support in adjusting to life and study in Australia. An orientation program will be compulsory for all students prior to commencing their course
Orientation programs will be conducted at the beginning of each course intake. Where a student is admitted to a course late, the Support Services Officer will go through the orientation on an individual basis.

The orientation program will include information provided through a power point presentation on:

  • support services available to assist overseas students to help them adjust to study and life in Australia
  • English language and study assistance programs
  • any relevant legal services
  • emergency and health services
  • the registered provider’s facilities and resources
  • complaints and appeals processes as outlined in Standard 10 (Complaints and appeals)
  • requirements for course attendance and progress, as appropriate
  • the support services available to assist students with general or personal circumstances that are adversely affecting their education in Australia
  • services students can access for information on their employment rights and conditions, and how to resolve workplace issues, such as through the Fair Work Ombudsman

Learning Support

Students are provided with a range of learning support options and resources to help them meet course requirements and maintain attendance at no additional cost. This may include:

  • Mentoring from appropriately qualified trainers including their phone and email contact details.
  • Tutorial support assistance
  • English Language /Literacy and/or Numeracy Support
  • Support and exercises for some courses
  • Computer and technology support.
  • Referral to external services
  • Useful links

Welfare Services

Welfare services can include services that address the mental, physical, social and spiritual well-being of students. These services may include, through direct provision or referral, information/advice about: accommodation, counselling, crisis services, disabilities and equity issues, financial matters, legal issues, medical issues, mental health, peer mentoring, programs promoting social interaction, religious and spiritual matters, and stress-management. It may also include advice on academic and study issues.

Should you require additional support during the term of your course, please advise your Trainer / Assessor who will endeavour to refer you to an appropriate support service. Lennox College offers a free training support service available to all students who have any questions or difficulties regarding their current training or employment as well as their future career development. The service aims to provide students with the information they need to help their own academic and career path. Our staff can assist you with questions regarding training and career pathways and opportunities, personal development opportunities, work placement and/or any other training / industry related questions.

This service offers practical answers to most of the questions and challenges faced by students in relation to their training and/or career. We are here to help and will always try to source the information you need to feel supported or refer you to an appropriate internal or external service if required.  Lennox College offers a referral to Life Resolutions Services at no additional cost.

We will respect your right to privacy. Any information disclosed will remain strictly confidential.

Useful Educational and Support Services are available in this section.  Contact our Administration / Support staff or speak with your Trainer with any requests for support and they will be able to direct you to the appropriate staff.  For our Support Service call 1300 130 666 Mon-Fri 9.00am-5.00pm or email

Alternatively, you may wish to browse the following references:

External and Community Support Services

Useful Educational and Support Services are available in this section.  Contact our Administration / Support staff or speak with your Trainer with any requests for support and they will be able to direct you to the appropriate staff.  For our Support Service call 1300 130 666 Mon-Fri 9.00am-5.00pm or

Alternatively, you may wish to browse the following references:

Telephone: 1300 655 506               Website:

For the price of a local call anywhere in Australia, the Hotline can provide you with advice and a referral to one of 1200 providers of courses in adult literacy and numeracy.

Telephone: (03) 9281 7100
The Commissions can resolve individual complaints about discrimination, sexual harassment and racial and religious vilification by offering a conciliation process that is confidential, impartial, free, and simple.

NSW equal opportunity:

Telephone: 1800 677 402
Website :

Victoria Legal Aid helps people with their legal problems and focuses on helping, protecting the rights of socially, and economically disadvantaged Victorians. It can provide assistance in the areas criminal law, family law and some civil law matters. Legal representation is subject to policy guidelines and means tests in most cases. They have lawyers in offices in most major metropolitan and country regions.

160 Marsden St, Parramatta NSW 2150 | Phone: (02) 8688 3800

Parramatta Legal Aid Office
Level 4, 128 Marsden Street PARRAMATTA NSW 2150 | Phone: (02) 9891 1600

Telephone: 1800 462 480


Disability Rights Victoria is an advocacy organisation directed by people with a disability. They work with and on behalf of adults with a disability. They provide individual advocacy, information and support to people with a disability via our network of advocates located across Victoria. This support may include making representation on behalf of individuals with a disability, helping individuals to advocate for themselves or helping others to advocate for them.

Telephone: 13 11 14      Website:

Anyone can call Lifeline. The 13 11 14 service offers a counselling service that respects everyone’s right to be heard, understood and cared for. They also provide information about other support services that are available in communities around Australia. If you feel that you might need telephone counselling, you can call about anything that might be troubling you.

Telephone: 13 13 94      Website:

Fair Work Australia is the national workplace relations tribunal. It is an independent body with power to carry out a range of functions relating to minimum wages, employment conditions, termination of employment and other workplace matters.


Reach Out is a web-based service that inspires young people to help themselves through tough times, and find ways to boost their own mental health and wellbeing. Their aim is to improve young people’s mental health and wellbeing by building skills and providing information, support and referrals in ways they know work for young people.

Fire, ambulance and police emergency
Phone: 000

Translating and Interpreting Service
Phone: 131 450

Life Line 24 hour Counselling, Advice and Referral Services
Phone: 131 114

95 Marsden St, Parramatta NSW 2150 | Phone: (02) 9633 0799

Parramatta Medical Centre, Entrada Building, Shop 2, 20 Victoria Rd, Parramatta NSW 2150 | Phone: (02) 9762 1041

Optimum Med Health Clinic, 42 Macquarie St, Parramatta NSW 2150 | Phone: (02) 9002 0777

Isra Medical Services Parramatta, Suite 13/103 George St, Parramatta NSW 2150 | Phone: (02) 9098 4545

My Smile Doctors. 37 Grose St, Parramatta NSW 2150 | Phone: (02) 8331 9184

Cure Dental Parramatta, 69 Macquarie St, Parramatta NSW 2150 | Phone: (02) 9635 6888

Parramatta Community Health Centre, 162 Marsden St, Parramatta NSW 2150 | Phone: (02) 9843 3222

Life Resolutions, Suite 614, 530 Little Collins Street, Melbourne | Phone: 9380 4444

Anglican: All Saints Anglican Church Parramatta North, 29 Elizabeth St, Parramatta NSW 2150 | Phone: (02) 9630 1567

Catholic: St Patrick's Cathedral, 1 Marist Pl, Parramatta NSW 2150 | Phone: (02) 8839 8400

Islamic: Parramatta Mosque, 150 Marsden Street, Parramatta,NSW 2150 | Phone: 0406 175 745

Hindu: Sydney Murugan Temple, Mays Hill NSW 2145 | Phone: (02) 9687 1695

Buddhists: Fo Guang Shan Nan Tien Temple Parramatta, 22 Cowper St, Parramatta NSW 2150 | Phone: (02) 9893 9390